Great service is key to success for any restaurant. Some time back at wine social we were discussing service standard of f&B and everyone agreed and were in awe around the standards of Indian Accent. Their personalized service for each and every guest makes the dining experience memorable.
And I am not surprised that this leads Indian Accent to no 1 restaurant in the country. We all love the food at Indian Accent, but their service is beyond compare and they definitely go beyond their customer’s expectation each time we dine there.
Honestly, I don’t expect similar kind of experience everywhere I go, but even a decent service can make your meal enjoyable if not memorable.
Over the weekend after watching the new Marvel movie, we were looking for an option for Indian food. Chinese cuisine too was in our mind but we went ahead with Indian. I regret not going either to Dhaba by Claridges or Amar Jyoti. We landed at Orza, at Ansal Plaza, which I believe opened a couple of months ago. I had been reading rave reviews about this place on some of the food group on Facebook( I guess I should stop reading them because they all are biased.). It’s a small restaurant on the first floor with approx. 9 tables( around 36 people).
The first impression was good and after looking at the restaurant I was expecting that food will be good too. Unfortunately, that never happened. We struggled to get the menu as the servers were very busy ( although the restaurant wasn’t full and only 3 tables were occupied.). He gave us one menu and I had to ask them for the second copy. My son likes to read the menu on his own and my wife gave it to my son. They didn’t serve water nor did they ask for it. I had to ask them to provide water at room temperature. Interestingly, they served cold water, even though I had specifically asked for room temperature. They were not attentive at all. We had to ask them to take the order and after reminding them twice, they finally obliged. We ordered two appetizers, one main course, and some bread.
It took longer to serve our appetizers. However, before the appetizer, we were served small bites of pizza along with chutneys. It was average. Then came our Chapli kebab. It is a famous Pashtun dish and is found in eastern Afghanistan. It originates from Peshawar and is also known as the Peshawari kebab. Typically it’s shallow or deep fried, but the key is not to make outer layer crisp or chewy. While my son enjoyed eating it, I and my wife didn’t relish it.
Tabak Maz was a disaster. Over boiled meat with no flavor and even the meat didn’t have its own flavor. I guess I would stick to Chor Bizzare for my Tabak maz as no one makes better than them.
Kandhari mutton was served with tamiri roti ( similar to khamiri roti, though the size was small). Tamiri roti is the ONLY good thing that I can talk about of this place. The gravy of kandhari mutton was made of tomato, onion and some garam masala. My son refused to eat it because he said that the gravy tasted like tomato soup and was too tangy. The dish was kept at the service counter under the lamp, which makes the lamb shank dry and not eatable. They need to look at this. The lamb shank was chewy and dry and had no flavor.
I was wondering that what was the point in spending time on the presentation while you can’t work on the flavor profile, which is more important. Also, the portions were very small and hence I could understand the reason for such pricing which definitely makes you feel that it’s a great deal! I didn’t understand the logic of serving 3 pieces in appetizers. We didn’t order desserts as our experience for food was terrible. At the end we were served orange sorbet – I couldn’t again relate to being served orange sorbet in the end.
We enjoyed our movie; however, our experience at orza, left us with a bad taste. My wife complained about me taking her there and she regrets agreeing to visit Orza.
I guess I will stick to my old favorites as they always manage to serve good food. If you want to go to Orza, you can at your own risk. I wouldn’t recommend this place to anyone and wouldn’t prefer visiting this place again!